Returns at AmberFinders are kept simple: if a piece is not right for you, send it back within 30 days of delivery and we refund it.
1. The Return Window
You have 30 days from the date your order is delivered to ask for a return.
2. What Can Be Returned
All opened or unopened products are eligible for return and refund. We do not require that an item be unused, unworn, or in its original packaging in order to qualify. If you tried it on and changed your mind, it still counts.
All we need is proof of purchase: your order number or order confirmation email.
Every item in the shop is returnable on these terms. We do not sell personalised, engraved or made-to-order pieces, or gift cards.
3. How to Start a Return
Email support@amberfinders.com or call +1 844 704 0409. Tell us your order number, the item and, if you are willing, the reason. Within 3 business days we send a Return Merchandise Authorisation (RMA) number and the address to send the item to.
Pack the item so it cannot be crushed in transit and write the RMA number on the outside of the parcel. A parcel that arrives without an RMA number may be refused or delayed. A tracked postage service is worth the small extra cost.
4. Refunds
When the parcel reaches us, we check it is the item from your order and email you to confirm the refund. Approved refunds are sent to your original payment method within 5–10 business days. Your bank or card issuer may take a few more days to show it.
Opened and worn items are refunded in full, the same as unopened ones.
5. Exchanges
If you would rather swap an item for another at the same or a lower price, say so when you contact us. We send the replacement once the return arrives, at no extra charge. If the item you want is out of stock, you can choose a full refund instead.
6. Return Postage
For a change of mind, you pay the return postage, and it is not refunded.
If we sent the wrong item, or the item arrived damaged or defective, we pay: we email you a prepaid label, and in some cases we do not need the item back at all.
7. Damaged, Defective or Wrong Items
Please tell us within 48 hours of delivery. Send your order number, a short description of the problem and clear photos of the item and its packaging. We then offer a replacement or a full refund, including any shipping you paid.
8. Late or Missing Refunds
If we have confirmed your refund and it has not appeared:
- Check your bank or card account again — refunds can take several business days to post.
- Ask your card issuer or bank whether a pending credit is on the way.
- If 15 business days have passed since our confirmation email, contact us at support@amberfinders.com or +1 844 704 0409 and we will trace it.
9. Before You File a Dispute
Please contact us before filing a dispute or chargeback with your bank. We can usually fix the problem within a day; a bank dispute typically takes 30 to 90 days to resolve and holds up your refund while it runs.
Reach us at support@amberfinders.com or +1 844 704 0409, Monday – Friday, 9:00 AM – 6:00 PM EST.
10. Contact
- OTISSHOP LIMITED (trading as AmberFinders)
- Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR
- Email: support@amberfinders.com
- Phone: +1 844 704 0409
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
We reply within one business day.